Return and Refund Policy

Cancellation

  1. Medikhub Sdn Bhd reserves the right to cancel any orders if the product is not available for any reason. We will notify you if that is the case and return any payment that you have made. Refunds will be credited to your credit card or bank account, depending on the time required by your financial institution to arrange the refund.
  2. You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by the courier rider.

Return / Refund

  1. You shall examine the goods immediately upon receiving them for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at info@medikhub.com.my within 7 days of receiving the goods. Otherwise, we reserve the right to reject the claim.
  2. Upon confirmation of the Return/Refund item, the customer is required to send back the product using the consignment note provided by our customer service.
  3. You shall be responsible for the risks and condition of the product to be returned until it is received by us. We hold no liability for any loss or damage to the product prior to its receipt by us. You are advised to pack the product safely to prevent any loss or damage to the product, its box, or its original packaging.
  4. Exchange of the product or refund for the product can be arranged for the following reasons:
    • If the products delivered are in damaged or defective condition.
    • If the products are near expiry or expired.
    • If the product is different from the order delivered.
    Products for return or refund shall be returned in their original condition, quantity, and packaging as delivered to the customer, along with proof of purchase. You must contact our customer service to report the products within 7 days of receiving the goods.
  5. We will inspect the returned product upon its return. If one or more of the above conditions are fulfilled, you are entitled to choose between an exchange of the product (if available in our stock) or a refund through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.
  6. Products/items classified under medical devices, disposable items, or one-time-use items are strictly not exchangeable or returnable for hygienic purposes.
  7. Goods returned for a refund shall be refunded at the price paid at the point of ordering.
  8. If a product that was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product.
  9. If any product(s) not included in your order was delivered to you, we shall collect the product from you.
  10. If you have been charged for a product that has not been delivered, we shall refund you the value of the product as originally charged.
  11. Promotion/sale items and purchases made with discount coupons are non-refundable nor exchangeable.

If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at info@medikhub.com.my or WhatsApp us at +6010 389 7711.

Return Address

Medikhub Sdn Bhd
Block A, 02, Jalan Dataran C180/01,
Dataran C180, 43200 Cheras,
Selangor Darul Ehsan, Malaysia.

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